Refund Policy

Please read the descriptions/ingredient lists carefully before purchasing. All sales are final.

No Returns Accepted

As oral care products are special items that come into direct contact with the mouth, we do not accept returns for any oral care products—regardless of whether the product packaging has been opened. This policy is designed to prioritize consumer health and safety, prevent the risk of cross-contamination, and comply with industry standards for personal hygiene products in the United States.

1. Refund Eligibility

1.1 Defective or Damaged Products

If your oral care product has a manufacturing defect (e.g., broken toothbrush bristles, leaking toothpaste tubes, malfunctioning oral irrigator parts) upon delivery, or if it is damaged during shipping (e.g., crushed packaging leading to product contamination).

1.2 Incorrect or Missing Products

If we accidentally send you the wrong oral care product (e.g., you ordered mint toothpaste but received cinnamon-flavored toothpaste) or if items are missing from your order.

1.3 Lost or Undelivered Orders

If your ordered oral care product is marked as "Delivered" by the carrier but you have not received it, or if the carrier confirms the order is lost (e.g., tracking status shows "Lost in Transit").

2. Refund Process

2.1 How to Request a Refund

Send your refund request via email to: Support@bmboryxa.com

To avoid repeated information verification and speed up the refund process, please include the following details in your request:

  • Your order number
  • A brief explanation of the reason for the refund
  • Photos or videos (if available)
  • Your preferred resolution (e.g., full refund or reshipment)

2.2 Refund Approval and Disbursement

  • We will not require you to return defective/damaged products, as this would pose unnecessary health risks.
  • We will review your refund request within 24 hours and notify you of our decision (approval or denial) via email. If your request is denied, we will provide a detailed explanation of why it does not meet our refund criteria.
  • Approved refunds will be processed using your original payment method within 1 to 5 business days after approval. The time it takes for the refund to appear in your account may vary depending on your bank or payment processor (typically 1 to 3 business days for credit cards, and 3 to 5 business days for PayPal).

3. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in business practices, industry standards, or applicable U.S. laws. When we make updates:

  • We will revise the "Last Updated" date at the top of this page.
  • We will post the revised policy on our website (accessible via the "Refund Policy" link in the footer).
  • For material changes (e.g., adjustments to refund eligibility or timelines), we will notify you at least 7 days before the new policy takes effect—either via email (if you have provided an email address) or through a prominent banner on our website.

By continuing to use our website and purchase oral care products after the new policy takes effect, you acknowledge and accept the updated terms. We encourage you to review this policy regularly to stay informed about our refund guidelines.

4. Contact Us

If you have any questions, concerns, or need assistance with a refund request, please contact us via email at: Support@bmboryxa.com

Last Updated: 09/30/2025